Liverpool Plains Shire Council commits to Customer Service Charter

Published on 11 November 2021

The Liverpool Plains Shire Council will place its draft Customer Charter and Standards policy on public exhibition for a period of 28 days after it was adopted at the 27 October Ordinary General Council meeting.

The Council’s General Manager Jo Sangster said beyond roads, rates and rubbish, Council provides a wide range of facilities, infrastructure and services to the Liverpool Plains community.

“When you visit a local park or library, play on a sports field, watch a show at the Royal Theatre or drop your child to the Eastside Child Care Centre, you are benefitting from the work of the Liverpool Plains Shire Council,” she said.

Council has committed to a set of service standards to meet the expectations of the community.

It will treat the community with respect, integrity and honesty and to deliver to respond to customers with set timelines.

To regularly monitor its performance to ensure Council is providing its customers with quality service, it aims to deliver consistent and clear information across its communication channels and actively pursue continuous improvement and understand the needs of its customers now and into the future.

Ms Sangster said Council welcomes feedback, including compliments, complaints and suggestions about its services, program delivery and performance.

Feedback and complaints can be made by phone, in person, in writing, by email or by using Council’s online feedback form which is available on its website.

She said Council understands most problems can be resolved quickly, however there are times when a detailed investigation is required. Council intends to keep interested parties informed of the progress of an issue if this is the case.

If someone is still not satisfied after Council has responded on an issue, a review of Council’s handling of the matter can be requested. The review process will determine if Council has acted according to its policies and guidelines.